My debit card payment has been declined even though I have enough money to cover the payment. What can I do?

If you’ve had a debit or check card payment declined for a cashless payment and you have enough money in your account to cover this payment, there are two conditions that can prevent your payment from going through:

  • The payment amount exceeds your daily spending limit (€25,-). This is the total “added” limit and not for just one transaction. You can solve this problem by making a transaction where you need to use your pincode, this will reset your cashless daily spending limit.
  • The payment is larger than the maximum transaction allowed for your account.

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