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In any case, the payment system should show you the amount of the transaction (after pushing the yellow button and selecting the right product number). If the machine is showing a different product number or the screen returns to the menu, please let us know the location and the issue and we will do our best to resolve this issue in 24 hours.
We love your feedback and take your suggestions very serious. You can send an email with your suggestion to firstname.lastname@example.org and we will keep you updated about progress.
My debit card payment has been declined even though I have enough money to cover the payment. What can I do?
If you’ve had a debit or check card payment declined for a cashless payment and you have enough money in your account to cover this payment, there are two conditions that can prevent your payment from going through:
- The payment amount exceeds your daily spending limit (€25,-). This is the total “added” limit and not for just one transaction. You can solve this problem by making a transaction where you need to use your pincode, this will reset your cashless daily spending limit.
- The payment is larger than the maximum transaction allowed for your account.
Sorry for the inconvenience, but don’t worry. The sensors in our machine detect if the product will fall or not and in your case it didn’t, so the purchase amount will be refunded automatically. Normally this will happen in a few seconds but due to some transaction issues of various dutch banks, it might take a few working days (depending on your bank). Feel free to make another transaction and please text us when you have any more questions or when it takes more than 5 working days!