19 juli 2018

Contact

FAQ

Feel free to contact us on Whatsapp: +31 6 30881794

Vending machines

In any case, the payment system should show you the amount of the transaction (after pushing the yellow button and selecting the right product number). If the machine is showing a different product number or the screen returns to the menu, please let us know the location and the issue and we will do our best to resolve this issue in 24 hours.

We love your feedback and take your suggestions very serious. You can send an email with your suggestion to info@school-supply.eu and we will keep you updated about progress.

There are some products which require more attention (pharmacy for example) and to inform you about these products, we want to refer you to our information page. To check out all the products we supply, please visit our webshop.

If you’ve had a debit or check card payment declined for a cashless payment and you have enough money in your account to cover this payment, there are two conditions that can prevent your payment from going through:

  • The payment amount exceeds your daily spending limit (€25,-). This is the total “added” limit and not for just one transaction. You can solve this problem by making a transaction where you need to use your pincode, this will reset your cashless daily spending limit.
  • The payment is larger than the maximum transaction allowed for your account.

Sorry for the inconvenience, but don’t worry. The sensors in our machine detect if the product will fall or not and in your case it didn’t, so the purchase amount will be refunded automatically. Normally this will happen in a few seconds but due to some transaction issues of various dutch banks, it might take a few working days (depending on your bank). Feel free to make another transaction and please text us when you have any more questions or when it takes more than 5 working days!

Interesse

Uiteraard kunnen wij jullie ook dezelfde service bieden. Wij verwijzen je graag door naar 24HoursSupply, waar wij hetzelfde concept aanbieden voor alle locaties buiten het onderwijs. 

Category: Interesse

De klant kan mogelijk ook iets aan de plaatsing overhouden. Hierbij moet wel gekeken worden naar de mogelijkheden om uiteindelijk een win-win situatie te creëren voor beide partijen.

Category: Interesse

SchoolSupply biedt haar service gratis aan waarbij jullie volledig ontzorgd kunnen worden. Dit betekent dat wij verantwoordelijk zijn voor het assortiment, storingen en bevoorrading. Uiteraard ligt de eindbeslissing altijd bij de klant.

Category: Interesse

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